QQBet ("we", "us", "the platform") operates the online betting and gaming platform at qqbet-jit.com. We understand that Pakistani players care about their privacy — and they should. When you hand over your phone number, CNIC details, or banking information to any platform, you're placing real trust in them. This Privacy Policy is our written commitment on how we honour that trust.
This policy describes: what personal data QQBet collects, why we collect it, how we use and protect it, how long we keep it, and what rights you have in relation to your own information. This policy applies to all QQBet users globally, including all players registered from Pakistan.
By creating a QQBet account or by using any part of the QQBet platform, you confirm that you have read and understood this Privacy Policy and that you consent to the processing of your personal data as described herein. This Privacy Policy should be read alongside our Terms and Conditions.
If anything in this policy is unclear, please contact us at support@qqbet-jit.com before using the platform. We're always happy to explain.
QQBet collects personal data in two broad categories: information you provide directly, and information generated automatically through your use of the platform.
| Data Category | Specific Data Points | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, gender | At registration & KYC verification |
| Contact Data | Mobile number, email address | At registration |
| Financial Data | Easypaisa / JazzCash wallet number, bank IBAN, card details (tokenised only) | At first deposit or withdrawal |
| Transaction Data | Deposit history, withdrawal records, bet history, bonus activity | Ongoing platform use |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Automatically on each visit |
| Usage Data | Pages visited, games played, features used, click patterns | Automatically during sessions |
| Communication Data | Support chat transcripts, emails sent to QQBet | When you contact support |
| Verification Documents | CNIC copy, proof of address, selfie for ID match | During KYC or withdrawal verification |
QQBet collects personal data through several channels:
- Direct input: Information you enter into forms on the QQBet platform — registration forms, deposit screens, support chat, promotional opt-ins.
- Automated technical collection: When you visit any page on QQBet, our servers automatically log your IP address, browser type, referring URL, and session duration. This happens on every visit, whether or not you are logged in.
- Cookies and local storage: QQBet uses cookies and browser local storage to maintain your login session, remember preferences, and analyse how players use different parts of the platform. Full details are in Section 6.
- Payment processors: When you deposit or withdraw via Easypaisa, JazzCash, NayaPay, or bank transfer, our payment partners share confirmation of the transaction (amount, wallet/account reference, timestamp) with QQBet so we can credit or debit your account correctly.
- Third-party identity verification: When you submit verification documents, they may be checked against national identity databases or third-party KYC service providers to confirm authenticity.
QQBet only processes your personal data where there is a legitimate reason to do so. The main purposes are:
- Account creation and management: To register your account, verify your identity, maintain your account balance, and enable you to log in securely.
- Processing transactions: To process deposits, withdrawals, and bonus credits accurately and to maintain a complete record of your transaction history.
- Delivering the service: To enable you to place bets, play casino games, access crash games, participate in promotions, and use all other QQBet features.
- Legal compliance: To meet our obligations under anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements, and our licensing conditions. These are legal obligations QQBet cannot opt out of.
- Fraud prevention and security: To detect and prevent fraudulent account activity, unauthorised access, and the misuse of multiple accounts. This protects both QQBet and honest players.
- Responsible gaming: To monitor for signs of problem gambling behaviour and to enforce deposit limits, self-exclusion requests, and age verification obligations.
- Customer support: To respond to your queries, resolve disputes, and maintain records of your support interactions for quality and continuity purposes.
- Platform improvement: To analyse how players use QQBet and identify areas where the platform can be made faster, easier, and more enjoyable — in aggregate and anonymised form.
- Marketing communications: Where you have opted in, to send you promotional offers, bonus notifications, and QQBet news by SMS or email. You can opt out at any time.
QQBet shares your personal data only where operationally necessary or legally required. We do not sell your data. The categories of third parties who may receive limited personal data from QQBet are:
- Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, and banking partners receive transaction-relevant data (name, account reference, amount) to process deposits and withdrawals.
- Identity verification providers: Third-party KYC service providers receive identity documents and data to verify your identity against national databases as required by AML regulations.
- Game software providers: Third-party game studios (whose games appear in QQBet's casino and crash game lobby) receive anonymised session data to power their games. They do not receive your identity data.
- Cloud and hosting infrastructure: QQBet's platform runs on secure cloud infrastructure. Our hosting providers operate under strict data processing agreements and may physically store data in servers located outside Pakistan.
- Fraud prevention services: Specialist fraud detection platforms may receive technical data (IP address, device fingerprint) to help identify suspicious account activity.
- Regulatory and law enforcement authorities: Where required by law, court order, or our licensing obligations, QQBet will share relevant data with Pakistani or international authorities. We do not do this voluntarily beyond our legal requirements.
QQBet uses cookies — small text files stored in your browser — and similar tracking technologies to make the platform function properly and to understand how it is used. Here is a breakdown of the types of cookies QQBet uses:
- Strictly necessary cookies: These are essential for the platform to function. They keep you logged in, maintain your session state, and process transactions. These cannot be disabled without breaking the platform.
- Functional cookies: These remember your preferences — such as your preferred language, notification settings, or whether you've dismissed a banner. They are not essential but improve your experience.
- Analytics cookies: These help QQBet understand which pages are most visited, where players drop off, and how different features are used. Analytics data is processed in aggregate and anonymised form. QQBet does not use Google Analytics or other third-party advertising trackers.
- Security cookies: Used to detect suspicious login behaviour, bot activity, and CSRF (cross-site request forgery) attacks. These protect your account.
QQBet does not use advertising cookies or retargeting pixels. You will not be tracked by QQBet across other websites for the purpose of showing you ads. If you disable cookies in your browser, some QQBet features — including automatic login and preferences — may not work correctly, but you can still use the platform by logging in manually each time.
QQBet takes data security seriously and has implemented multiple layers of protection:
- SSL/TLS encryption: All pages on QQBet are served over HTTPS. Data in transit between your device and our servers is encrypted and cannot be intercepted in readable form.
- Data at rest encryption: Sensitive personal data stored in QQBet's databases — including CNIC numbers, payment details, and identity documents — is encrypted at rest using AES-256 standard encryption.
- Access controls: Only QQBet staff with a legitimate operational need can access personal data, and access is logged. Staff with data access undergo background checks and sign confidentiality agreements.
- Two-factor authentication: QQBet staff with access to player data use multi-factor authentication on all internal systems. Players are encouraged to enable 2FA on their own accounts.
- Independent security audits: QQBet's data security practices are reviewed by independent third-party security firms. These audits take place at least annually and findings are acted upon promptly.
- Incident response: In the event of a data security incident, QQBet has a documented incident response procedure. Where a breach is likely to affect players, we will notify affected accounts as quickly as possible with details of what happened and what steps we are taking.
QQBet retains personal data for as long as necessary to fulfil the purposes described in this policy, plus any additional period required by law. In practice, this means:
- Account data: Retained for the lifetime of your QQBet account plus 5 years after closure, as required by AML regulations.
- Transaction records: Financial transaction records are retained for a minimum of 7 years as required by our licensing and financial compliance obligations.
- Identity verification documents: CNIC copies and related KYC documents are retained for 5 years after account closure. This is a regulatory requirement.
- Support communications: Support chat and email records are retained for 2 years from the date of the interaction, unless they relate to an ongoing dispute.
- Technical logs: Server logs containing IP addresses and session data are retained for 90 days and then purged automatically.
- Marketing preferences: If you unsubscribe from QQBet marketing, your unsubscribe preference is retained indefinitely to ensure we do not contact you again.
When data reaches the end of its retention period, it is permanently deleted from QQBet's systems and those of any sub-processors holding the data on our behalf.
As a QQBet player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at support@qqbet-jit.com. We will respond within 30 days.
You can request a complete copy of all personal data QQBet holds about you. We will provide this in a structured, readable format within 30 days.
If any of the data QQBet holds about you is inaccurate — for example, a misspelled name or an outdated phone number — you can request that it be corrected. Some corrections may require re-verification.
You can request that QQBet delete your personal data and close your account. We will fulfil deletion requests subject to any overriding legal obligations — for example, AML regulations require us to retain transaction records for 7 years even after account closure.
You can request a machine-readable export of the personal data you provided to QQBet — for example, your account details and transaction history — in CSV or JSON format.
Where QQBet processes your data based on consent — for example, for marketing emails — you can withdraw that consent at any time. Withdrawal of consent for essential processing (such as KYC) means you cannot continue to use QQBet.
You can unsubscribe from QQBet marketing communications at any time by clicking the unsubscribe link in any email, by adjusting your account notification settings, or by emailing support@qqbet-jit.com. You will still receive essential transactional messages.
QQBet is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18. Age verification is applied at registration and again at first withdrawal. If QQBet becomes aware that a minor has registered on the platform — through verification failure, a report from a parent or guardian, or our own detection — the account will be closed immediately, all bets voided, and any deposits refunded to the payment source.
If you are a parent or guardian and believe that a minor in your household has registered a QQBet account, please contact us immediately at support@qqbet-jit.com. We take these reports seriously and will investigate and act without delay.
Occasionally, QQBet content may reference or link to third-party services — for example, payment provider help pages. These third-party sites have their own privacy policies that are entirely separate from this one. QQBet is not responsible for the privacy practices of third-party websites and recommends that you review their policies before providing any personal data to them.
QQBet may update this Privacy Policy from time to time to reflect changes in how we handle data, changes in the law, or changes to the services we offer. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date.
Where changes are material — for example, if we were to begin sharing data with a new category of third party — we will notify active QQBet players by email or in-platform notification at least 14 days before the change takes effect. This gives you time to review the change and, if you disagree with it, to close your account and request data deletion before the new policy applies.
Continued use of QQBet after the effective date of any update to this policy constitutes your acceptance of the updated terms.
If you have any questions, concerns, or requests relating to your personal data at QQBet, please contact us through either of the following channels:
- Email: support@qqbet-jit.com — all privacy-related requests receive a response within 30 days.
- Live Chat: Available 24/7 from within your QQBet account. For general queries our live chat team can help immediately; for formal data requests they will escalate to the relevant team.
For questions specifically about responsible gaming tools or self-exclusion, please visit our Responsible Gaming page for dedicated resources and tools.